Comment by joshstrange

I've used multiple of these types of services and I'll be honest, I just don't really get the value. I'm in a ton of meetings and I run multiple teams but I just take notes myself in the meetings. Every time I've compared my own notes to the notes that the the AI note taker took, it's missing 0-2 critical things or it focuses on the wrong thing in the meeting. I've even had the note taker say essentially the opposite of what we decided on because we flip-flopped multiple times during the meeting.

Every mistake the AI makes is completely understandable, but it's only understandable because I was in the meeting and I am reviewing the notes right after the meeting. A week later, I wouldn't remember it, which is why I still just take my own notes in meetings. That said, having having a recording of the meeting and or some AI summary notes can be very useful. I just have not found that I can replace my note-taking with an AI just yet.

One issue I have is that there doesn't seem to be a great way to "end" the meeting for the note taker. I'm sure this is configurable, but some people at work use Supernormal and I've just taken to kicking it out of of meetings as soon as it tries to join. Mostly this is because I have meetings that run into another meeting, and so I never end the Zoom call between the meetings (I just use my personal Zoom room for all meetings). That means that the AI note taker will listen in on the second meeting and attribute it to the first meeting by accident. That's not the end of the world, but Supernormal, at least by default, will email everyone who was part of the the meeting a rundown of what happened in the meeting. This becomes a problem when you have a meeting with one group of people and then another group of people, and you might be talking about the first group of people in the second meeting ( i.e. management issues). So far I have not been burned badly by this, but I have had meeting notes sent out to to people that covered subjects that weren't really something they needed to know about or shouldn't know about in some cases.

Lastly, I abhor people using an AI notetaker in lieu of joining a meeting. As I said above, I block AI note takers from my zoom calls but it really frustrates me when an AI joins but the person who configured the AI does not. I'm not interested in getting messages "You guys talked about XXX but we want to do YYY" or "We shouldn't do XXX and it looks like you all decided to do that". First, you don't get to weigh in post-discussion, that's incredibly rude and disrespectful of everyone's time IMHO. Second, I'm not going to help explain what your AI note taker got wrong, that's not my job. So yeah, I'm not a huge fan of AI note takers though I do see where they can provide some value.