Comment by airstrike
1 day ago
Keep up the great work! We need more of you and other players.
Some unsolicited feedback: I would suggest reworking your landing page so that the language is always from your customers' perspective. Your customers want to solve a real internal problem that they have. Talking about how great your company is will always have less impact than talking about how you know what that problem is and how you intend to solve it.
Your mission is relevant to you and your investors, not to your customers. They care about themselves.
Your "quick start" should be an interactive form. I shouldn't have to remember what to put in an email to reach out to you. Make it easy for me. Also move that to the front page, provide a few "standard" packages and a custom one. Reduce the friction to clicking the CTA.
Since your pricing is transparent, you should be able to tell me what that price will be before I even submit a request. I assume you're cheaper than the competition (otherwise why would I not go with them?) so make that obvious. Check out Backblaze's website for an example page: https://www.backblaze.com/cloud-storage/pricing
Shell out a few grand and hire a designer to make your page look more professional. Something like https://oxide.computer/ but with the points above, as they also make the same mistake of making their home page read like a pitch deck.
Fantastic unsolicited feedback, I'm definitely taking this to heart!
Website is intended to be more like documentation instead of a pitch deck or useless splash with a contact us form. I dislike sites like Oxide, I scroll past and don't read or ingest any of the fancy parts. Of course, you're right, this probably needs to be less about me. =)
Friction definitely needs to be improved. That part is being worked on right now. Our intention is to be fully self-service, so that you don't have to talk to us at all, unless you want to. Credit card and go.
We recently lowered our prices to be competitive with the rest of the market vs. focusing on people who care more about what we offer. We weren't trying to be cheaper than everyone else, we were trying to offer a better service. Lesson learned and pricing adjusted. Streisand effect, I don't like to mention the other players much.
Again, thanks!