Comment by bluGill
7 months ago
I have a background in human machine interaction and I can tell you without even being there to tell you that a lot of changes didn't have proper UX design work done on them.
Now they did have AB testing and likely are better at the metrics Google cares about: making money. However they are worse for users in ways that real user testing would catch. Again though, real user testing would likely cost them money.
This is certainly true. UX design and user feedback is only one piece of Google's decision making process