Comment by switch007
8 months ago
> There was no way I could convince her that it wasn't my fault. Perhaps there was a rigid process in place that disallowed her from helping, even though I'd make it to the second flight on time.
Yeah they generally have the capability to prevent that auto cancellation of your segments (within a certain time frame) but in this case unfortunately they were unwilling or it was too late to catch it.
It's generally to protect revenue because buying A-B-C instead of B-C can be cheaper, and hoards of people used to just segments to save money. So they just assume everyone is trying to cheat them.
> It's generally to protect revenue because buying A-B-C instead of B-C can be cheaper, and hoards of people used to just segments to save money. So they just assume everyone is trying to cheat them.
Isn't it ridiculous in the first place that flying A-B-C is less expensive than B-C? These are the pricing games airlines deliberately play to make more money out of nothing.
This is just an oversimplification though. If you had any experience about travel industry (or logistics) you would understand things much better.
Here is an example for you (from logistics): Sending a truck from Berlin to - say - Györ may cost 3 times less than sending the same truck from Györ to Berlin - even on the same exact date.
Is this because shipping companies try to make money out of nothing, for you?
A fair comparison would not be the return, but Berlin-Györ being more expensive than Vilnius-Berlin-Györ. Is that common in logistics, in your experience?
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And what is the actual explanation that actually makes sense (apart from profit increase)?
I have booked flights A->B->C and got down at B because that was cheaper than booking A->B only. Not sure where this all makes sense at all.
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I think that's a misrepresentation though because A to B is not a subset of B to A. Whereas B to C is a subset of A to B to C.
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Of course I can understand it from their point of view. But this doesn't make it any more sensible to me as a consumer of their services.
In the aforementioned situation I wasn't trying to exploit the airline, it was a simple mistake that happened and could be easily alleviated. But the rigid processes, precisely the ones where accountability sinks, made it impossible for the humans involved to correct the mistake.
I still stand by the ridiculousness of that. If not the logistics quirks per se, then the fact that this completely unrelated matter dictated the resolution of the situation against common sense and my interest.
What makes this even worse is that presumably the PR department of that very company had to be involved later and they still spent their employees' time and money to compensate me for the mistake that could be corrected for free.
>Isn't it ridiculous in the first place that flying A-B-C is less expensive than B-C?
It's no more ridiculous than something being cheaper at a liquidation store than a retail store.