Comment by genghisjahn
3 days ago
I have worked for large corporations that have foisted awful HR, expense reporting, time tracking and insurance "portals" that were so awful I had to wonder if anyone writing the checks had ever seen the product. I brought up the point several times that if my team tried to tell a customer that we had their project all done but it was full of as many bugs and UI nightmares as these back office platforms, I would be chastised, demoted and/or fired.
I used to work at a large company that had a lousy internal system for doing performance evals and self-reviews. The UI was shitty, it was unreliable, it was hard to use, it had security problems, it would go down on the eve of reviews being due, etc. This all stressed me out until someone in management observed, rather pointedly, that the reason for existence of this system is that we are contractually required to have such a system because the rules for government contracts mandate it, and that there was a possibility (and he emphasized the word possibility knowingly) that the managers actully are considering their personal knowledge of your performance rather than this performative documentation when they consider your promotions and comp adjustments. It was like being hit with a zen lightning bolt: this software meets its requirements exactly, and I can stop worrying about it. From that day on I only did the most cursory self-evals and minimal accomplishents, and my career progressed just fine.
You might not think about this as “quality” but it does have the quality of meeting the perverse functional requirements of the situation.
> I had to wonder if anyone writing the checks had ever seen the product
Probably not, and that's like 90% of the issue with enterprise software. Sadly enterprise software products are often sold based mainly on how many boxes they check in the list of features sent to management, not based on the actual quality and usability of the product itself.
What you're describing is Enterprise(tm) software. Some consultancy made tens of millions of dollars building, integrating, and deploying those things. This of course was after they made tens of millions of dollars producing reports exploring how they would build, integrate, and deploy these things and all the various "phases" involved. Then they farmed all the work out to cheap coders overseas and everyone went for golf.
Meanwhile I'm a founder of startup that has gotten from zero to where it is on probably what that consultancy spends every year on catering for meetings.
If they think it is unimportant talk as if it is. It could be more polished. Do we want to impress them or just satisfy their needs?
The job it’s paid to do is satisfy regulation requirements.
Across three jobs, I have now seen three different HR systems from the same supplier which were all differently terrible.