Comment by Retric
4 days ago
Not being free upfront isn’t the same thing as expensive.
Zoom’s got 7,412 employees a small team of say 7 employees could make a noticeable difference here and the investment wouldn’t disappear, it would help drive further profits.
> Don't care about efficiency at all
Doesn’t care beyond basic functionality. Obviously they care if something takes an hour to load, but rarely do you see considerations for people running on lower hardware than the kind of machines you see at a major software company etc.
> Zoom’s got 7,412 employees a small team of say 7 employees could make a noticeable difference here
What would those 7 engineers specifically be working on? How did you pick 7? What part of the infrastructure would they be working on, and what kind of performance gains, in which part of the system, would be the result of their work?
What consumers care about is the customer facing aspects of the business. As such you’d benchmark Zoom on various clients/plugins (Windows, Max, Android, iOS) and create a never ending priority list of issues weighted by marketshare.
7 people was roughly chosen to be able to cover the relevant skills while also being a tiny fraction of the workforce. Such efforts run into diminishing returns, but the company is going to keep creating low hanging fruit.