Comment by Retric

What consumers care about is the customer facing aspects of the business. As such you’d benchmark Zoom on various clients/plugins (Windows, Max, Android, iOS) and create a never ending priority list of issues weighted by marketshare.

7 people was roughly chosen to be able to cover the relevant skills while also being a tiny fraction of the workforce. Such efforts run into diminishing returns, but the company is going to keep creating low hanging fruit.