Comment by bombcar
1 day ago
Call center workers who have access PII and financial abilities should probably be vetted a little bit better.
1 day ago
Call center workers who have access PII and financial abilities should probably be vetted a little bit better.
How are you going to vet people to find out if they're vulnerable to bribery? Offer them a bribe during their probationary period, during which they only have access to fake customer data?
You can do a background check, but the reality of the matter is that you pay citizens a living wage to do the work instead of offshore it into a country that pays pennies.
Bank tellers can take thousands out of the vault at any time and yet it seems it’s not a very big issue.
Bank tellers do steal money from the banks they work for though and banks invest a significant amount of resources and have a lot of policies to prevent it.
For example at many banks the teller might need to get manager approval for some cash withdrawals, even for seemingly smaller amounts of money. Despite what it may seem, it's not because of some distrust towards the client but a safeguard against internal fraud.
Bank tellers are constantly surveilled by cameras, security guards, and several-times-daily cash counting, and it's still easy to find accounts of them having stolen significant amounts of money before getting caught. These are all from within the last year:
Vannia Chatt: https://news.ycombinator.com/item?id=43996765
I've been through a background check designed to screen out people who were vulnerable to bribery. They interviewed my friends and family from the previous several years to find out if I was secretly gay, cheated on my wife, gambled, drank too much, used illegal drugs, or had money problems for some other reason. It took about a year. I think it would be hard for a financial institution to be economically competitive doing that kind of thing with their call-center workers, because their customers can't tell if they're secure or not, just how much their services cost.
2 replies →
Loss prevention is a big deal for employees, not just customers. People steal stuff from their employers ALL the time.
> you pay citizens a living wage to do the work instead of offshore
But what about the capital class? How will they afford more yachts? So sad. They're.. um... job creators or something. Anyway, that's what Fox News told me.