← Back to context Comment by pm90 7 months ago Pretty sure all the Big Banks use call centers and manage to avoid this. 1 comment pm90 Reply kragen 7 months ago They haven't:https://www.americanbanker.com/news/call-centers-and-bank-br... "Call centers and bank branches are major fraud liabilities"https://www.bai.org/banking-strategies/beating-crooks-at-cal... "Aite Group’s findings that 61 percent of fraud can be traced back to the [call] center are equally concerning, as is its prediction that contact center fraud loss will double by 2020."
kragen 7 months ago They haven't:https://www.americanbanker.com/news/call-centers-and-bank-br... "Call centers and bank branches are major fraud liabilities"https://www.bai.org/banking-strategies/beating-crooks-at-cal... "Aite Group’s findings that 61 percent of fraud can be traced back to the [call] center are equally concerning, as is its prediction that contact center fraud loss will double by 2020."
They haven't:
https://www.americanbanker.com/news/call-centers-and-bank-br... "Call centers and bank branches are major fraud liabilities"
https://www.bai.org/banking-strategies/beating-crooks-at-cal... "Aite Group’s findings that 61 percent of fraud can be traced back to the [call] center are equally concerning, as is its prediction that contact center fraud loss will double by 2020."