Comment by victorbjorklund
14 hours ago
But if they know the alternative is better. Everyone knows about ms office so they will complain/demand that instead. People put up with shitty software when they dont know about an alternative
14 hours ago
But if they know the alternative is better. Everyone knows about ms office so they will complain/demand that instead. People put up with shitty software when they dont know about an alternative
MS Office is far from a good piece of software itself though. Frankly, the amount sub-menus and other bullshit I constantly have to fix for my parents does not make for a great experience either.
Mind, I barely actually use any Excel/Word/PowerPoint software, but I often have the feeling that a lot of user complaints for these types of things simply come down to: "It's not what I'm used to, therefore it's terrible.".
Yep. With known software there's always this "learned helplessness" of dismissing problems with "ah yeah, this is how it is". Even when it's quirky, inconsistent or just broken.
With new stuff, the blame will always lay on the new software even in situations where it's lack of skill or attention from the user.
I remember a University I used to work at as a dev moving a few classes of a few loud professors from open source Moodle to a paid product, and professors basically replicating Moodle's discussion board functionality by creating public wikis and hoping students wouldn't mess up when editing.
One day one professor approached me wanting a way to prevent students from messing up the "fake discussion board". He got a mouthful from the Dean who was nearby and was footing the bill of a few thousand per month on the expensive SaaS.