Comment by weston

    Location: Remote (U.S.-based)
    Remote: Yes (open to occasional SF travel or co-location)
    Willing to relocate: No
    Technologies: JavaScript (React, Node), Python, Ruby, MongoDB, Postgres, REST APIs, Postman, AWS, Docker
    Résumé/CV: https://linkedin.com/in/westonludeke
    Email: westonludeke [at] gmail.com

Customer-Facing Engineer / DevRel / Support Leader — Built multiple 0→1 functions at early YC startups.

I'm a customer-facing technical leader with 10+ years in tech and a track record of building customer experience functions from scratch. Most recently, I was the first customer-facing hire at Pythagora (YC W24), a startup building an AI software engineer. I owned everything outside of engineering: support, developer relations / developer advocate, docs, YouTube demos, influencer outreach, blog posts, and building + open-sourcing demo apps.

Before that, I was the first remote hire at Streak (YC S11) and spent several years owning customer onboarding, support, and automation. I also learned to code on the side, eventually completing the Capstone program at Launch School.

I’m especially strong in early-stage chaos, where startups need someone who can do a bit of everything, talk to users, squash bugs, clean up docs, spin up demo apps, handle a support queue, write content, and generally make the founders’ lives easier.

I’m looking for a startup where I can either be the first customer engineer or support leader, or join a small team as a DevRel/Community Engineer and help ship content + build trust with technical users.

What I’m best at:

* Translating user feedback into roadmap clarity

* Turning vague “customer needs” into structured, scalable systems

* Writing fast, clear docs + building content users actually read

* Jumping into startup Discords and building real community

* Owning support and success systems without needing hand-holding