Comment by SiempreViernes
1 day ago
> We analyze cycle time, a widely-used metric measuring time from ticket creation to completion, using a dataset of over 55,000 observations across 216 organizations. [...] We find precise but modest associations between cycle time and factors including coding days per week, number of merged pull requests, and degree of collaboration. However, these effects are set against considerable unexplained variation both between and within individuals.
We also need to more info on what tasks are being performed and if they are of significance.
Eh, starting the clock at ticket creation is likely less useful than starting when the ticket is moved to an in-progress state. Lots of reasons a ticket can sit in a backlog.