Comment by Etheryte
15 hours ago
No, it doesn't tell you anything. Someone is consistently delivering half the tickets compared to another person. Are they slow, lazy or etc? Or are they working on difficult tickets that the other person wouldn't even be able to tackle? Cycle time doesn't tell you anything about what's behind the number.
> Someone is consistently delivering half the tickets compared to another person
So it does tell you something. You also nicely avoided the condition I gave you which is, the team picks up similar tickets and one person doesn't just pickup easy tickets. Assume there's a team lead that isn't blind.