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Comment by cosmotic

8 days ago

For many corporations, there are probably perverse incentives against making it easy to report bugs.KPI of reported bugs as an indicator of software quality, for example.

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cosmotic

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lupusreal  8 days ago

It's not just a problem in the corporate context. Open source projects usually make it a pain in the ass to submit bug reports too, in a clear effort to gatekeep the process to experienced developers. Simply because developers prefer to only deal with other developers and don't want to hear complaints about their software from the unwashed masses.

  • whatevaa  7 days ago

    Free software developers already doing work for free. You are demanding more free work?

  • bee_rider  7 days ago

    I can’t imagine I’d keep up a hobby of doing customer service type activities very long.

0cf8612b2e1e  7 days ago

Certainly seems like there must be some KPI against fixing the bugs. You can look to any big tech software and find oodles of long standing bugs which never receive attention.