Comment by Sohcahtoa82
8 days ago
> you’re complaining that listening to your users is hard and you wish a machine could help you with it.
That's entirely the wrong take, IMO.
Listening to users is easy, but the users often don't say anything when they speak. Those non-reports are basically spam that should be automatically thrown away.
When a mozilla application crashed it'll ask you to leave a comment to try and help resolve the issue when it prompts to send crash info, and you used to be able to see all those comments on https://crash-stats.mozilla.org (it seems to be behind login or restricted access now). There was a lot of vitriol and unhelpful comments that any developer would need to wade through to get to anything to give them a lead
It also leave a coredump, they can remove repeated entries and then filter by good comments
I have a tiny bit of sympathy for this, I have received a bug report that said “Your software doesn’t work”.
I’d always reply though, usually with something equally terse.
Most recently, a github user opened a issue on one of my projects and asked "Why should I use this instead of Y".
As a developer sharing my code online, I don't even know where to begin answering that.
This is typical non-tech spam.
No this is a valid request.
If a user wants to use a piece of software to do A and several different pieces of code do that - why should they choose yours.
What is your selling point.
Especially if they have been using the other product why should they switch to yours?
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