Comment by pkrecker
4 days ago
I'm willing to pay more for a better ride experience:
* Waymos are all the same. I underrated the value of this until I started taking Waymo more often.
* I can control the music and volume with my phone.
* I can listen to YouTube or take a call without AirPods. Sometimes I even hotspot and do some work.
But most importantly Waymos all _drive_ the same way. I have had some really perplexing Uber drivers, either driving in a confused and circuitous way, distracted by YouTube, or just driving dangerously. I am more confident that I will have a safe ride in a Waymo than in an Uber.
I've been picked up multiple times by Uber drivers who have, essentially, bragged? about being drunk or high.
I've also had multiple drivers in multiple countries try to sell me drugs.
I also once had a driver in Chile who, somehow, micro-slept in stop and go traffic every time the car was stopped (which, was actually fascinating, and would've been very concerning if we ever got going more than like 10 mph).
Women also have to worry about drivers trying to hit on them.
The list goes on.
It's not a surprise a lot of people will pay a premium to avoid all that.
This is the thing that people don't realize about autonomous AI.
It's not primarily about saving money.
Autonomous taxis are superior to Uber and yellow cabs. It's a better experience, and it's far safer. Autonomous cars aren't cheaper, they're better.
When AI agents replace human jobs, any cost savings is secondary. A coding job where the AI does most of the grunt work is superior to a job where humans do everything. It's better for the worker (less tedium). It's better for the employer (consistent style, greater test coverage, security vulns evaluated for every function, follows company policy and procedures).
AI agents done well are superior at call center jobs, screen-based office work, mortgage processing, financial analysis, most business consulting like process redesign, etc. The biggest benefit isn't reducing payroll, it's doing the job faster, with higher quality and more consistency.
(All this assumes some some not-yet-here future where "AI agents" are less flaky than today's LLMs.)
Things like "call center jobs" are where "superior" gets muddy.
They can be superior for the business. The business does not want to spend money. Now they aren't paying a person, and they have to worry less about a sob story convincing their agent to make an exception. Health insurance company, for instance, where the life-saving treatment was declined. Refund of plane ticket because the flight was delayed and normally the policy would be to deny it but this particular person missed his father's funeral as a result, so the agent takes pity. So it's "superior" for the company because it entirely IS about saving money.
Hard to say those are superior for the customer. And most of us aren't the megacorp-owners here. We're the customers.
So yes, AI agents could be the logical next step in the "turn people into robots" march of bureaucracy. But that's not a good thing.
Human interactions, human judgement, human empathy - these are features, not bugs. Consider also that loneliness epidemic. Let's make it even worse! (In the short term "not talking to people" is being seen as a positive here - because we've already raised a few generations of scared, not-socially-equipped kids, since these are old trends. How is people-avoidance-maximization working?)
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> AI agents done well are superior at call center jobs, screen-based office work, mortgage processing, financial analysis, most business consulting like process redesign, etc. The biggest benefit isn't reducing payroll, it's doing the job faster, with higher quality and more consistency.
Please don't use the present tense to describe a not yet realized future.
> less tedium
That may eventually happen, but most of the time current AI systems need a lot of handholding to reach human levels of accuracy. I personally find this kind of supervision extremely tedious, it’s more stressful to use a poor level 2 system than just drive yourself. Driving has surpassed that point, but it’s taken billions so extrapolating into other fields without that kind of investment is premature.
>AI agents done well are superior at call center jobs, screen-based office work, mortgage processing, financial analysis, most business consulting like process redesign, etc. The biggest benefit isn't reducing payroll, it's doing the job faster, with higher quality and more consistency.
Just wait until your human needs inside the bowels of some corporate or government bureaucracy, that no matter what will inevitably make either human or algorithmically generated mistakes, are being "attended" by some AI agent that can feel nothing, cares nothing and of course doesn't really think for itself or use common sense outside the bounds of formal rules, and you find yourself fucked over by this in some absurd way.
Imagine all the so-called customer service (almost entirely non-human) that Google shafts its users with, about which so many people on HN have complained, but writ much larger, in all kinds of far more vital user attention scenarios.
No thank you. Human bureaucrats are bad enough, but at least there's an avenue for empathy and flexibility in many cases.
The AI fawning on some comments here lives in a bubble of perfect expectations that will die a horrible death in the real world, or cause people horrible miseries in that same real world.
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How is it better for the worker? They just go hungry instead
The problem with that kind of thinking is that "superior" is in the eye of the beholder.
An AI manager might be "superior" in the view of the executives of the company, but that AI manager's reports might feel very differently. From a societal perspective, the employees' feelings are what should matter most, but from a capitalist perspective, the executives won't care if workers are treated poorly, as long as the work gets done and profits go up.
And I think we already see the shit experience customers get when customer service jobs are replaced by AI. I doubt that will ever improve, by design.
Remember, also, that computers only deal with situations and problems that they are programmed to deal with. AI is a little different, but still suffers the same limitations in that they can only deal with things they're trained on. Humans can make exceptions and adapt to new situations. If we get to AGI, perhaps that problem will go away, but I expect we'll be granted many new problems to deal with instead.
lol. Sure.
I’ve seen three of these implementations in contact centers. AI drives lower satisfaction and lower cost. That business is about delivering defined level of service at the lowest possible cost.
The advantage of Waymo is that it’s a first party service that doesn’t hide behind the fig leaf of an independent contractor. Easier to regulate those nexus points than to figure out of some dudes 2015 Sienna is safe or reliable.
On the upside, I've had Uber drivers in multiple countries help me buy drugs. Waymo hasn't hooked me up even once.
Knowing how economics works, this will lead to specialization.
Human drivers will become more likely to offer extra services like drugs, company and entertainment. Silent careful drivers will be driven out by Waymo.
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In-car product vending will come soon enough I’m sure.
It could be good business for AI cars to start doing this too. You can't put an algorithm in prison, and the programmers can just say its a black box and nobody could possibly understand how it trained itself to do it. The company makes money off the extra rides, while having plausible deniability because maybe the customer just wanted a ride. IANAL.
Baha
I also had one of those drivers who would sleep in traffic. I assumed he was very sleepy deprived and it was stressing me out while we went over hwy 17 in Santa Cruz
Why didn’t you end the ride and get out?
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> I also once had a driver in Chile who, somehow, micro-slept in stop and go traffic every time the car was stopped
Imagine how desperate you would have to be to drive a cab when you're that sleep-deprived (probably haven't slept in 36 hours). Now imagine someone took that income away from you to give it to Sundar Pichai.
Yeah, sometimes it's unpleasant talking to a cabby, and sometimes he won't take a hint and stop talking. But you might learn something if you try to engage, instead of vibe-coding inside a surveillance robot.
Probably undiagnosed diabetes. My dad would do the same and he’d have a regular night of sleep
So instead of giving my money to Google, I should get in a car where someone could easily kill me and others?
No thanks.
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I think we're in a lot of trouble as a society if our choices are between a) automating away people's jobs and giving the savings to rich company executives, and b) getting into a car that's being driven unsafely.
>> Imagine how desperate you would have to be to drive a cab when you're that sleep-deprived (probably haven't slept in 36 hours). Now imagine someone took that income away from you to give it to Sundar Pichai.
Desperation isn't an excuse for risking the life of your passenger and other road users or pedestrians.
I’ve ridden in Ubers across Hwy 17 in Northern California and I’m pretty sure some of those drivers had never taken a non-90 degree corner in their life.
More than once I semi-jokingly texted people at work that if I didn’t make the next meeting it was because I met my untimely end in that car.
I rode my first Waymo last week through Inglewood and Santa Monica and I felt so much more safe than I have in other ridesharing systems.
I think ridesharing is not the end game for Waymo. If I could just straight up buy a personal vehicle that was a Waymo I’d do it tomorrow.
I'll never forget the driver who watched anime on his phone all the way from the San Diego airport to the hotel.
And all the drivers who seem to think driving with the windows down for 2 minutes will make it impossible to tell they were just smoking weed/cigs in the car.
Recent uber ignored us and listened to a fantasy audiobook on speakers whole way to airport. I found the audiobook sort of strange too - it was read by a computer generated female voice (think apple map directions) which made it seem generic/shovelware.
Ooh I know the ones you're talking about. YouTube has started recommending those to my elderly family members. They are pure brainrot. I suspect AI generated too considering the sheer volume the YouTube channels in question put out.
Cigs are the worst, they make me want to puke, and paying for the "privilege" of getting chauffeured in one? Ewwww
Same here. Waymo doesn’t make me feel car sick, while aggressiveness-incentivized uber/lyft drivers do.
Thinking of incentives, I wonder what happens when self driving is “solved” to the point they can start nickel and dime optimizing. I wonder if waymo starts driving overly aggressively at that point too.
A dime of commercially priced electricity is around a kWh depending on where you are. That'll take a car a lot further than you think, and the more aggressively you drive the more electricity gets used. The most efficient way to drive is the flattest, most leisurely route.
The only way aggressive driving becomes profitable is when you've exhausted your supply of cars. Even then, it's not clear to me that you'd increase profit in that time by driving faster, since one car over the course of a day might squeeze in one or two extra rides at most. Just having more cars that sit idle until needed would accomplish the same thing with no extra risk.
In fact, the biggest area for optimization is getting the car to the next rider from the end of a previous ride. But that's not about being fast, that's about positioning idle cars in the right places to minimize distance to potential riders. If pickup distance becomes a hard bottleneck, it's again about capacity, not speed. Most of the between-trip driving is not on highways and back roads, it's through dense areas with lots of stop signs and traffic lights, so increasing speed isn't even really feasible.
If aggressive driving is 5% faster, then your expensive investment (the cars and the business) might get a few percent better utilisation (assuming liabilities don't increase much). More likely to see aggressive driving on way to pickup?
Capital costs matter, and how quickly you get ROI matters.
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Electric engines are very efficient; aerodynamic drag is by far the biggest source of efficiency loss. The most efficient traversal for a fixed time interval is fast acceleration / deceleration with a reduced top speed. OTOH the most efficient for same time interval for a gas vehicle would be a slightly higher top speed but lower acceleration / deceleration.
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If history can teach us something it is that they will.
It's always a bad feeling when you get in the car and the driver is on the phone with someone and clearly starts talking about you in another language. Or even just mumbles something on the phone and you're not sure if they're talking to you or not (and they are, like 20% of the time). Super stressful.
> I have had some really perplexing Uber drivers, either driving in a confused and circuitous way, distracted by YouTube, or just driving dangerously.
A weird route is generally fine with me (as long as it doesn't increase travel time by much; remedy for that case is to decrease the tip), but driving distracted/dangerously is an automatic low rating from me. I am pretty much an "always 5 stars" kinda person, but safety issues are serious.
> just driving dangerously
Why don't we have a feature to brake or at least beep when tailgating? 2 car lengths at 80 mph is not ok.
> 2 car lengths at 80 mph is not ok.
Definitely. 2 seconds is OK, but 3 is better
All this would do is cause noise pollution. Have you never had the displeasure of riding with someone who will leave their seatbelt unplugged despite the annoying beeping?
People do this? I'd expect them to at least click the belt in and to sit on it. Personally I prefer to not die violently so I just strap in normally.
You could easily avoid the "noise pollution" by driving safely.
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>> driving dangerously
This is where self-driving taxis could succeed. I don't want self-driving on my personal car because I am more trusting of my own abilities. But I have had too many Uber rides where I've seriously considered asking them to pull over and let me out. Never any accidents but some really dangerous driving and a couple of drivers where it was 50/50 whether they were drunk or high. I'll trust the self-driving over a random Uber driver every time.