Comment by rixthefox
2 days ago
Those contracts will be monitoring their service availability on their own. If Google can't be honest you can bet your bottom dollar the companies paying for that SLA are going to hold them accountable if they report the outage properly or not.
The real point of SLAs is to give you a reason to break contracts. If a vendor doesn't meet their contractual promises, that gives you a lot of room to get out contracts