Comment by nerdsniper
2 days ago
Why even have a status page? Someone reported that their org of >100,000 users can't use Google Meet. If corps aren't going to update their status page, might as well just not have one.
https://www.google.com/appsstatus/dashboard/
https://status.cloud.google.com/index.html
Edit: The GCP status page got updated <1 minute after I posted this, showing affected services are Cloud Data Fusion, Cloud Memorystore, Cloud Shell, Cloud Workstations, Google Cloud Bigtable, Google Cloud Console, Google Cloud Dataproc, Google Cloud Storage, Identity and Access Management, Identity Platform, Memorystore for Memcached, Memorystore for Redis, Memorystore for Redis Cluster, Vertex AI Search
There's no situation where the corporation controls the status page where you can trust the status page to have accurate information. None. The incentives will never be aligned in this regard. It's just too tempting and easy for the corp to control the narrative when they maintain their own status page.
The only accurate status pages are provided by third party service checkers.
> The incentives will never be aligned in this regard.
Well, yes, incentives, do big customers with wads of cash have an incentive to demand accurate reporting from their suppliers so they can react better rather than trying to identify issues? If there's systematic underreporting, then apparently not. Though in this case they did update their page.
In practice how this plays out is that the big wads of cash holders will make demand, and Google (or whoever, Google is just the standin for the generic Corp here) will give them the actual information privately. It will still never be trusted to be reflected accurately on the public status page.
If you think about it from the corp’s perspective, it makes perfect sense. They weigh the risk reward. Are they going to be rewarded for the radical transparency or suffer fall out by acknowledging how bad of a dumpster fire the situation actually is? Easier for the corp to just lie, obscure and downplay to avoid having to even face that conundrum in the first place.
You answered your own question.
Who gets a promotion from a working status board?
I have zero faith in status pages. It's easier and more reliable to just check twitter.
Heroku was down for _hours_ the other day before there was any mention of an incident - meanwhile there were hundreds of comments across twitter, hn, reddit etc.
anecdotally, the status pages have been taken away from engineering and are run by customer support and marketing
> might as well just not have one
This is my position.