Comment by xp84
2 days ago
The "tasks on slips" remind me of the Cast Deployment System that was used at Walt Disney World 20 years ago (not sure when it started or how it evolved, but it was in use then).
All cast members in every park and other location were dispatched by PCs with receipt printers. To begin a shift or return from a break, you typed in your number to a CDS PC (located basically behind any convenient backstage door). The PC would just print a slip of paper and log your out. The slip would be one of:
1. Relieve John Doe at <Position> in <Location>. John Doe: return to PC (I think it also had a multi-stage bump possibility, where you replace John and John is sent directly to bump Bob.)
1b. Relieve John Doe. John's break time Start: 9:05 End 9:35
2. Do <TASK> until 9:08 (e.g. Straighten plush in <STORE NAME> or Stock candy in <STORE NAME>)
3. You're released to go home
It was a wildly efficient system, which basically allowed their operations software, which presumably knew about attendance, ride wait times, store sales, etc. to put each person to the most useful position at any moment, and also to give people specific useful things to do during slow periods (or indeed to release them early if they didn't have anything actually important for them to do).
Reading the description of this system, I wonder if Marshall Brain knew of it when he wrote Manna, which sounds like a fancier version with an AI gloss: https://marshallbrain.com/manna1
Yes, I thought of that when I read Manna like 15 years ago!! Also, I get the impression that he was one of the most prescient minds of a generation. I can only hope his "good" ending is in the cards for us.
that's pretty amazing and not at all how I thought the park would run. Thanks for sharing.