Comment by fiddlerwoaroof
2 days ago
I don’t think it’s true that “consumers don’t care about quality” but rather that their concern for quality doesn’t really manifest itself in those terms. Consumers care about critical tools being available when they need them and businesses often have a hard time situating feature requests in the broader desire for utility and stability (in part because these are things only noticed when things are really bad).
Part of my growth as a developer was connected with realizing that a lot of the issues with quality resulted from miscommunication between “the business” and engineers advocating for quality.
agree that we (users, humans, customers) all are desperately reaching for something steady, well designed, rugged.
something that people thought about for longer than whatever the deadline they had to work on it. something that radiates the care and human compassion they put into their work.
we all want and need this quality. it is harder to pull off these days for a lot of dumb reasons. i wish we all cared enough to not make it so mysterious, and that we could all rally around it, celebrate it, hold it to high regard.