Comment by Spooky23

lol. Sure.

I’ve seen three of these implementations in contact centers. AI drives lower satisfaction and lower cost. That business is about delivering defined level of service at the lowest possible cost.

The advantage of Waymo is that it’s a first party service that doesn’t hide behind the fig leaf of an independent contractor. Easier to regulate those nexus points than to figure out of some dudes 2015 Sienna is safe or reliable.