Comment by nitwit005
2 days ago
Companies have spent decades, and quite a bit of money, trying to get people to stop calling them. It's worked. People mostly only call when there is no other option.
2 days ago
Companies have spent decades, and quite a bit of money, trying to get people to stop calling them. It's worked. People mostly only call when there is no other option.
This. It used to be that customer service agents in America were super helpful and would go an extra mile for you. Not any more, dealing with customer service is just a lot of pain, and often a waste of time.
As an example, let's say you have a problem with Windows. Would you rather ask AI for help or a human support agent on the microsoft's website?