Comment by lxgr
1 day ago
Simply not playing Uber’s bait-and-switch game (happened again just yesterday: A purported $40 ride ended up being $80 due to being “unexpectedly 3x the planned distance”) would get them my business immediately once they become available in NYC for the very few times I do take a car.
Not marking up rides when there’s a gift balance on the account would also be a great distinguishing feature.
I managed to get a Waymo after a big event at Intuit Dome. It found a reasonable place to pick me up a couple blocks away. I didn’t have to try calling the driver to get them to figure out where I should go to try and get around roadblocks and traffic (I had no idea about the area). It didn’t cancel on me. It didn’t hit me with a surge price. So I don’t even buy the central premise by the article that Waymo is guaranteed to be more expensive.
And I didnt have to worry about a Waymo being unavailable late in the evening, or canceling my ride because it didn’t want to go that far at night. It just worked. Why would I ever take anything else?