Comment by kevinventullo

I’ve had multiple experiences of calling a cab company and them no-showing. You can call them back and it’s “oh yeah someone’s on their way, 15 minutes.” 40 minutes later, nothing.

With an app, you have a very clear indication of how far away your driver is, but more importantly whether they’re coming at all.

(Also with the EU specifically I very much had an issue with the language barrier in Florence).