Comment by ethbr1

The problem is inherent in any business that scales revenue by volume.

For many goods (short term rental spaces, rideshares), there's a finite supply of quality at a given price point.

Both AirBnb and Uber/Lyft tried to over-scale their supply, to drive revenue, and quality suffered.

Now they're fishing for the Amazon-ian point where they maximize revenue without making people so unhappy they stop using the service.