Comment by chii
2 days ago
it's why you take them to small claims court. Unfortunately, the terms and conditions have made sure they are clear of small claims by forcing you to do arbitration, which is more expensive for you than them (in relative terms, unless they also put into the T&C to pay for your arbitration costs - which some companies have done iirc, such as epic games).
Chargebacks are the last resort - only really worth doing if it is a large amount that you will miss if not charged back.
Both Uber's and Lyft's arbitration agreements explicitly allow you to use small claims court.
Chargebacks are the reverse of these kinds of small thefts. A company is free to take you to small claims court over a chargeback, it’s really not worth their time though.
As such it’s often preferable for an individual vs arbitration.
> it’s really not worth their time though.
no, but a company has more levers than just small claims court - such as banning you from doing business with them, and removing all existing relationships.
Google, for example, could ban you off gmail, remove your storage in gdrive, and take away all of your youtube videos.
A big enough company with your data/process/utility that you must rely on and is locked in, would have enormous leverage over you that a small claims court won't have.
Google can do that to you, they can’t do that to a billion people without serious repercussions on their business.
This is why they don’t delete Google accounts of everyone using an add blocker for example.
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