Comment by bgwalter
9 hours ago
To my understanding Salesforce was already selling hot air, so their pivot to force Agentforce on other companies seems logical.
9 hours ago
To my understanding Salesforce was already selling hot air, so their pivot to force Agentforce on other companies seems logical.
In their defense it is a pretty nice CRM.
But yeah this could probably be maintained by like five people.
It’s Microsoft Access for the web, with PHPMyAdmin mixed in.
Which, surprisingly, is a really necessary product and quite useful.
I disagree on it being a good crm.
A lot of my problems show up on lists like “25 falsehoods programmers believe about addresses”. These were things that were maybe acceptable in 1999, because they didn’t know better, but only having a single street line is a problem.
I could rant, but half of it would be sales directors who have never used Salesforce shooting us in the foot.
It's Jira for sales. Infinitely customizable and reportable, but infinitely frustratable for us rank-and-file plebs.
I haven't used an implementation of SFDC that I've liked yet.
It's '00s era CRM and its main competition is Dynamics ('90s era CRM) and SAP ('80s era CRM)...
Its customers need big enterprise and there isn't a lot of other competition in that space. Not stuff with an ecosystem of systems integrators buzzing around.
If you don't need all that get Hubspot or Zoho or SugarCRM or something.
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