Comment by carlosjobim
7 days ago
The thing is that it doesn't matter. If they're not customers it doesn't matter at all what they think. People get false ideas all the time of what kind of services a business might or might not offer.
7 days ago
The thing is that it doesn't matter. If they're not customers it doesn't matter at all what they think. People get false ideas all the time of what kind of services a business might or might not offer.
> If they're not customers it doesn't matter at all what they think
That kind of thinking is how you never get new customers and eventually fail as a business.
It is the kind of thinking that almost all businesses have. You have to focus on the actual products and services which you provide and do a good job at it, not chase after any and every person with an opinion.
Down voters here on HN seem to live in a egocentric fantasy world, where every human being in the outside world live to serve them. But the reality is that business owners and leaders spend their whole day thinking about how to please their customers and their potential customers. Not other random people who might be misinformed.
If people repeatedly have a misunderstanding about or expectation of your business you need to address it though. An llm hallucination is based on widespread norms in training data and it is at least worth asking "would this be a good idea?"
4 replies →
> You have to focus on the actual products and services which you provide and do a good job at it, not chase after any and every person with an opinion.
But, this story (and the GP comment) is not talking about "any person with an opinion". It's talking about actual ChatGPT users. People who've used ChatGPT as a service, and got false information from it. Even if they were free-tier users (do we even know that?), i think it makes sense for them to have some expectations about the service working somewhat correctly.
And in the concrete case of these LLM chat services, many people do get the impression that the responses they give must be correct, because of how deceptively sure and authoritative they sound, even when inventing pure BS.
> You have to focus on the actual products and services which you provide and do a good job at it, not chase after any and every person with an opinion.
That's a nice straw man you have there.