Comment by baxtr
6 days ago
Just today I used the AI service on the amazon product page to get more information about a specific product, basically RAG on the reviews.
So maybe your analysis is outdated?
6 days ago
Just today I used the AI service on the amazon product page to get more information about a specific product, basically RAG on the reviews.
So maybe your analysis is outdated?
The amazon store chatbot is mongst the worst implementations I've seen. The old UI which displayed the customer questions and allowed searching them was infinitely better.
FWIW, the old UI (which I agree is better) is still available. Once the "AI search" is done, there's a dropdown you can click and it will show all the reviews that include the word you searched.
I think you two are talking about different things: the product review summary and the chatbot.
Are you seriously suggesting the crappy AI bot on Amazon product pages is evidence of an ‘AI’ revolution? The thing sucks. If I’m ready to spend money on a product, it’s worth my time to do a traditional keyword search and quickly scroll through the search returns to get the contextualized information, rather then hoping an LLM will get it right.
An Amazon AI chatbot is also the only way to request a refund after you haven't received your packet.