Comment by scubakid
4 days ago
Caring is kind of a superpower. And not just in terms of signal, but also the quality of work. I don't think this would have gone anywhere if I hadn't cared deeply about solving the problem in an elegant way.
Earlier in my career, I worked on some things as a corporate engineer that were hard to care about, and there's just no comparison.
>The willingness to doggedly show up every single day can take you to some really suprising and amazing places.
>Caring is kind of a superpower.
>the quality of work.
>I was thrilled to spend my free time treating those early customers like royalty
Well, the secret's out, thanks for that, now anybody can do it ;)
On my million-dollars project (now 10 employees) I hired someone for the support. She wasn’t in the startup ecosystem. What she was most surprised of / had to train most for was our requirement of benevolence: Always help the customer, even when it’s not in our scope.
She thinks I’m a superboss, but I keep repeating her: We have to be nice to customers, we also have to give benefits to employees, otherwise both would leave us. It’s not a choice, it’s market pressure.
What ecosystem was she in before?
Aw shit.
*drawing-board