Comment by beezlewax
5 days ago
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.
They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.
This is nefarious behaviour on their part and consumers need to be protected from it.
In contrast in EU, I sent an email to my service to cancel and they forgot to cancel. I just sent them another email with proof of email and they realised they missed the old one and canceled retroactively and refunded money to my account.
This has not been my experience cancelling eu services.
For example, in Switzerland you cannot cancel your landline or mobile phone subscription (at the two largest providers) without calling or chatting to customer support. They excluded "cancellation by mail/e-mail" explicitly in their terms of use.
I recently tried to cancel my landline and first they told me I could only cancel within 1 to 3 months up to the expiration, not earlier (which is clearly against any existing law).
Care to expand beyond a meaningless statement? What has your experience been?
1 reply →
I am in the EU.
I learned the hard way that they also bill annually by default. As soon as my family's week long trial was up, they billed me for an entire year. Yes, it's on me for not reading the T&C (I was hastily trying to find an activity for my kid which was somewhat constructive ...) but I just don't understand this race-to-the-bottom/rent-seeking behavior. There was once a possibility that I'd renew our membership and recommend it to other families because we got so much out of the service but that's not happening now -- quite the opposite, in fact.
It's not really on you though.. they word things in a way that'd makes it less than obvious what you're signing up for. Then they make cancelling difficult.
It all done in bad faith and an instant black mark against any company.
I saw a Brilliant job posting the other day. I was thinking of applying to work there. I randomly saw this comment, and now I won’t. So thanks for the heads up.
i only subscribe to services through app store on my iphone. even if costs me premium.
I use privacy dot com cards I can turn off in a single click
That service doesn’t exist in Europe unfortunately, I have to use Revolut for that
doesn't stop it from being sent to collections.
wtf are ppl downvoting this. i had it happen to me.
6 replies →
Do you mean brilliant.org ?
Yes
I call bullshit. https://help.brilliant.org/en/articles/741701-how-can-i-canc...
What happens when you click the link in that article?
“You can cancel your subscription at any time by clicking the "cancel" button on your subscription settings page, here.“
It leads to a 404. With the benefit of the doubt, I’m not logged in — but it shouldn’t lead to a 404.
Their help says on thing while Their app another. At least that was my experience.
They refused to refund me when it was clear I'd tried to cancel.
I'd even gotten an onscreen message saying something like "your subscription will be cancelled".