Comment by quitit
5 days ago
This is one of the reasons why providers -hate- IAP subscriptions, even if the profit share was 0%, they'd still not be happy because with IAP it's just one click to cancel.
It's not even a practice limited to "shady" companies, the New York Times would let you sign up online, but only cancel via a convoluted phone call with one of their subscription retainment reps.
These days you're better off obtaining a credit card which lets you instantly block transactions. These companies with their b/s unsubscribe gauntlets aren't worth your time.
Well, the "one click" cancel is hidden deep in the settings app - and when customers contact us asking to cancel, they don't like to hear that we cannot cancel or refund them from our end. (Apple doesn't even provide a way to look up the customer. Most people don't understand that Apple is actually managing the entire billing process)
Depending on training Apple support can submit refund requests.
>Well, the "one click" cancel is hidden deep in the settings app"
no it's not, it's not even close to being deep or hidden.
It's 2 taps inside the settings app, or a single tap when searched from the system wide search bar.
>Most people don't understand that Apple is actually managing the entire billing process
Apple marks transactions as "apple.com/bill" which provides a straightforward way to view charges or request a refund.
Here's a list of things that require more taps than accessing Subscriptions:
1. Changing the wallpaper.
2. Making a phone call.
3. Collecting apps into a folder.
4. Setting an alarm.