Comment by potato3732842
5 days ago
>probably more so that they don't have to devote customer support resources to handling all the return
Sounds like a win-win then.
This isn't zero sum. Just because it's better for the company doesn't mean it's worse for the consumer.
Sure, but just because it's also pleasant for the consumer as a byproduct doesn't mean you can attribute their actions to that cause, e.g. this doesn't make them altruistic.