Comment by lozenge
5 days ago
We are assuming the calculation for the number of companies affected is correct. If they are using a provider like Shopify or a WordPress plugin, the cost will only be to upgrade the plugin.
I don't know that the backend is necessarily needed. If the button only opened a support ticket/sent an email then the rest can be done by the employees who already processed cancellations on the phone. They just don't need to be on the phone with the customer to do it.
Exactly, currently at some point on page 10 of click-throughs, is the "real" cancel button, and essentially you just need to make that the "first" cancel button and link straight to it.