Comment by ethagnawl
5 days ago
I learned the hard way that they also bill annually by default. As soon as my family's week long trial was up, they billed me for an entire year. Yes, it's on me for not reading the T&C (I was hastily trying to find an activity for my kid which was somewhat constructive ...) but I just don't understand this race-to-the-bottom/rent-seeking behavior. There was once a possibility that I'd renew our membership and recommend it to other families because we got so much out of the service but that's not happening now -- quite the opposite, in fact.
It's not really on you though.. they word things in a way that'd makes it less than obvious what you're signing up for. Then they make cancelling difficult.
It all done in bad faith and an instant black mark against any company.