Comment by milchek

I think the reason for that is maybe you’re comparing to traditional products that are deterministic or have specific features that add value?

If my phone keeps crashing or if the browser is slow or clunky then yes, it’s not on me, it’s the phone, but an LLM is a lot more open ended in what it can do. Unlike the phone example above where I expect it to work from a simple input (turning it on) or action (open browser, punch in a url), what an LLM does is more complex and nuanced.

Even the same prompt from different users might result in different output - so there is more onus on the user to craft the right input.

Perhaps that’s why AI is exempt for now.