Comment by thinkingemote

Yeah I totally agree. It's like washing by hand vs using a mangle possibly. The metaphor of agents to machines was also what I thought but didn't write as it's about companion tools mainly. (I got confused and put in a high level comment but somehow didn't actually post that!)

For Waze, even if you are traffic and others go around you, you still may get there quicker and your car use less energy than taking the suggested route that feels faster. Others may feel happier and feel like they were faster though. Indeed they were faster but might have taken a longer journey.

Also, generally most people don't use the app around here to effect significant road use changes. But if they did im not sure (but I'm having fun trying to think) what metaphor we can apply to the current topic :)