Comment by kevinwu2981

We see the main value prop of voice AI to be to enable higher volumes of calls in a cost-efficient manner. It is clear that there is a slight trade-off on quality, because humans will do a better job in "high-stakes" calls and where creativity is more required.

It thus makes sense why it might not work for legal, since every call there might be high stakes.

Having the bot be "creative" is actually an interesting proposition. We currently do not focus on it, since the majority of our customers want the bot to be predictable and not hallucinate.