Comment by dividefuel
18 hours ago
Do you sense there's still a reluctance to serve foreign guests, and that it's largely done out of necessity but not out of innate desire?
18 hours ago
Do you sense there's still a reluctance to serve foreign guests, and that it's largely done out of necessity but not out of innate desire?
No, I really don't. Chefs and restaurant operators chose their profession out of a genuine desire to share cuisine and hospitality experiences with as many people as possible, and the vast majority genuinely appreciate meeting international guests who share their love for food. I've even heard Michelin chefs go as far to say that they feel their culinary art is more appreciated by international guests than the domestic audience.
In Japan there is a "system" ("kata") for everything, and in addition, there is a concept of hospitality called "omotenashi" which means something like "the host will anticipate the all guest's needs" (you can think "omakase"--meaning "chef chooses"--is a facet of "omotenashi")
To illustrate these concepts: I had two friends visiting from India who were religious vegetarians, they had asked me to book a traditional Japanese restaurant but almost everywhere I called used "dashi" (fish-based soup stock) as a core ingredient. I asked if dashi could be removed, but nearly every restaurant refused as they "didn't think it would taste as good"--I tried to explain my friends really wouldn't know the difference, to no avail--the system is the system, the goal is "omotenashi".
Language tends to be an issue as well, but many restaurants will say "We don't speak English and we don't have well-translated menus, but if you want to try it anyway we'll welcome you." Another example here: Tokyo Disney gives a VIP tour only in Japanese, and you have to pay extra for an English translator. I asked them why they can't just have the English speaker gives the tour; the answer was "Because the tour is in Japanese." The system is the system.
So it's easy to mistake this "omotenashi" insistence to follow the system as "(intentionally) not catering to foreign guests", but it has much more to do with "quality control" like you might find in a Toyota factory.
Are there a handful of close-minded bigots in the Japan, who refuse non-Japanese speakers/non-Japanese people? Sure, there are in any country. You are not likely to encounter them on a trip to Japan--in 17 years living here I really haven't encountered many--and if you do, just take your business elsewhere.