Comment by duxup

These kinds of assumptions about fraud always make me wonder about the folks in charge.

I was at a company acquired by silicon valley company. Our tech support department was folded into another tech support department. Immediately the folks in the valley were upset that we closed more cases / had far higher customer satisfaction scores ... by far. They made no secret that they assumed that us mid-westerners doing the same job had to be inferior at the same job.

Eventually a pool of managers in the valley developed a full blown conspiracy theory that we were cooking the books by making fake cases and so on. It just had to be that right? No other explanation.

They finally got someone in an outside department to look into it. They found folks closing cases prematurely and even duplicating cases. The people doing it all worked for the managers pointing fingers at everyone else ...

Sometimes the folks who talk about fraud think those things because that's how they work.