Comment by adastra22
11 hours ago
Spying on your users does not give better feedback than simply asking your users (surveys, focus groups) and responding to the considered comments you receive. Spying and trying to infer intent is such a low bar to improve upon.
> Spying on your users does not give better feedback than simply asking your users
If that's true, there are many companies paying thousands -hundreds of thousands unnecessarily. Why are they choosing to throw away their money?
It is not an either or. Surveys are almost always ignored. Micro improvements cannot be done with just surveys and asking users. Often users do not know how to describe a problem. Product analytics, if anonymized with opt-out gives a pretty good picture of intent, especially in B2B software.
Analytics cannot be anonymized.