Comment by homebrewer

I am in a similar situation, with very aggressive push for turning all banking and every government service into mobile applications only.

> What do elderly people without smartphones do?

They buy a smartphone and have their relatives set everything up for them. Not doing that isn't really an option because you can't even get your pension or planned (i.e. nonemergency) medical services anymore without going through the government mobile app.

If they don't have any relatives, they walk to the government building that used to solve these things for them using good old paper forms, and have officers there help them out. It's a completely braindead system that was envisioned by someone who has very little idea of how the common person lives.

Not that there are any channels to provide feedback, ironically enough. (Voting is a sham and has always been so here.)