Comment by dylan604
8 months ago
You mean the part where the appeal was denied as the safety net of false positives? The fact that the site asks you to login to get support on not being able to login isn't a story? The fact they told him they'd help every step of the way only to ghost him?
Are we supposed to have been beaten down to the point that none of this is a story? Granted, it is only one side of the story. We have no idea what other things this account has done.
Appeals are not safety nets for false positives. Making online support require a login is extremely common. However there are other methods of communication to get support. Support not calling you back is not a story. Come on now.
Having a bad support experience is not being "beaten down". Talk about hyperbolic. If this is a systemic issue, that could be a story. But why isn't my grandmother's bad experience at Costco story? My friend had to call his ISP to sort a billing mistake. Is that a story now too?
Did your grandmother or friend get their issues resolved? If yes, not a story. If no, then potentially a story if they make enough noise.
But sure, you go right ahead and just roll over and take shitty service and then go ahead and add a tip too while you at it. The rest of will continue to make noise and call a spade a spade. Some of us might even tell them emperor he has no clothes on
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I think that's the story. I think the strong implication in the first paragraph that it has something to do with the relationship between LibreOffice and Microsoft is not.