Comment by adisingh13

Great question - we get this input a lot. It really depends, while I'm a big believer of voice and API-driven design in the future, I think email's role remains but looks different. It's a sticky, universal protocol that serves as a great system of audit and record. Also think an agent is only as good as its context - an inbox serves almost as a personal gateway to the internet and early customer's use cases show different applications from agent-human connection to identity verification and authentication.