I've been in SWE in non-enterprise for decades and right now I'm seated with IT and operations because our two teams total less than 15. The amount of users who open tickets with "I have this issue" and then send a screenshot of some error in a browser with absolutely no context... Not even the full browser image, just a small snapshot of the completely meaningless error... As though they expect the IT support people to just know what they were doing? My twin todlers who haven't learned to speak yet are still somehow better at telling me what is wrong when something is wrong.
I'm always amazed at how friendly the IT support people manage these things.
I miss alt.sysadmin.recovery
“scary devil monastery”.
I've been in SWE in non-enterprise for decades and right now I'm seated with IT and operations because our two teams total less than 15. The amount of users who open tickets with "I have this issue" and then send a screenshot of some error in a browser with absolutely no context... Not even the full browser image, just a small snapshot of the completely meaningless error... As though they expect the IT support people to just know what they were doing? My twin todlers who haven't learned to speak yet are still somehow better at telling me what is wrong when something is wrong.
I'm always amazed at how friendly the IT support people manage these things.
It is with the confidence of decades of experience that I can say that the problem is that you have a bad attitude about your job.
(I have elaborated on this in the past: <https://news.ycombinator.com/item?id=17164086>)
It is with the confidence of decades of experience I can say that to quote Alan Watts aloud is a sign of desperately needing to read another book.
Is anything in that quote so wrong that it invalidates the larger point the quote is meant to illustrate?
6 replies →
this is a you problem. Worked in IT over 20 years, never been angry. Perhaps you should change careers.