Comment by devjab

I've been in SWE in non-enterprise for decades and right now I'm seated with IT and operations because our two teams total less than 15. The amount of users who open tickets with "I have this issue" and then send a screenshot of some error in a browser with absolutely no context... Not even the full browser image, just a small snapshot of the completely meaningless error... As though they expect the IT support people to just know what they were doing? My twin todlers who haven't learned to speak yet are still somehow better at telling me what is wrong when something is wrong.

I'm always amazed at how friendly the IT support people manage these things.