Comment by nemomarx
2 days ago
On a gig delivery app, you give a tip so that someone will be happy to deliver it and not mess up your food, I think. a 0% tip is risking stuff. You can't really say it's a reward for the service though, more of a payment to secure better service?
Lots of places will now ask for tips before the food comes out even in person now - lunch sandwich shops, etc. I don't think they'd be unprofessional enough to mess up your order if you didn't tip, but maybe they'll be happier with you or be more generous if you tip now too.
On some delivery apps, tips can be increased after service delivery, e.g. baseline at time of order, bonus after good service.
> 0% tip is risking stuff
There are more numbers between zero and good! Markets depend on information. Price has been information for centuries.
The insurance industry has actuarial lessons for managing risk. The delivery app industry has a range of policy measures for managing delivery performance, including but not limited to refunds and blacklisting workers from serving specific clients.
I don't think they know you tipped until the delivery is complete, to avoid that precisely.
That's traditionally what's called a protection racket rather than a tip.