Comment by ratelimitsteve

the book One Day Everyone Will Have Always Been Against This helped me realize that asking questions like this isn't really about contradiction, it's about revealed preference. In this case, it's about a revealed preference for social stability and personal comfort/familiarity in a system that's already been pushed over the inflection point and is now self-sustaining.

It helps to stop assuming people want what they say they want and start assuming that they want the predictable effects of their actions, then try to figure out what benefits those actions have or desires those effects may fulfill. When the group does something that's against your principles or best interests, there's an implicit question: do you value being part of the group more than you value this thing that we're transgressing against? When you look at it in this lens all sorts of behaviors start to make sense.

Also the reason to get rid of free tax filing is to exploit the American people, not just to hurt them for its own sake. Tell them they have to do something, make it as convoluted as possible, then sell a service that does it for them. It absolutely does hurt them, but that's not the driving force behind the effort.