Comment by Melatonic
1 day ago
There are a lot of internal KB's companies keep to themselves in their ticketing systems - would be interesting to estimate how much good data there is in there that could in the future be used to train more advanced (or maybe more niche or specific) AI models.
They COULD be great AI chatbots with good data, but in general what is being deployed is just crap. The cheapest app they can get set up as fast as possible so they can check a box, there's no real concern to make it good. I had a talk with my last CEO in January about a similar project, I gave a plan on how to do it right. They instead tried to half ass it and it completely failed. But they don't care because the board member that wanted it is happy because it exists.