Comment by burnte

They COULD be great AI chatbots with good data, but in general what is being deployed is just crap. The cheapest app they can get set up as fast as possible so they can check a box, there's no real concern to make it good. I had a talk with my last CEO in January about a similar project, I gave a plan on how to do it right. They instead tried to half ass it and it completely failed. But they don't care because the board member that wanted it is happy because it exists.